The buyer must announce the return via e-mail to stating the order number. The costs for the return will be paid by the buyer.

Right of withdrawal
You have the right to withdraw from this contract within a period of fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us

Mala Alisha GmbH
Imbergstraße 22
5020 Salzburg
Fax: 0043 – 662 – 45 25 63

Withdrawal form: Download PDF

by means of a clear statement (e. g. a letter sent by post or e-mail) regarding your decision to withdraw from this contract. You can use the attached sample cancellation form, which, however, is not mandatory. To observe the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before expiry of the withdrawal period.

Consequences of the withdrawal
If you withdraw from this contract, we have to repay all the amounts we received from you including shipment costs (except additional costs arising if you chose a different type of shipment than the low-cost standard delivery offered by us), immediately, and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.
For this repayment, we use the same method of payment that you used for the original transaction, unless it has been otherwise expressly agreed with you; you will not be charged fees for this repayment in any case.

We are entitled to refuse the repayment until we have received the returned goods or until you have proven that you have sent back the goods, whichever is the earlier.

You agree to send back the or hand over the goods immediately and, in any case, no later than fourteen days from the day on which you inform us of the withdrawal from the contract.
The deadline is met if you return the goods before the expiration of the period of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value occurs as a result of handling the goods in a way which is not necessary for determining their nature, characteristics and functioning.

End of instructions on the right of withdrawal

(1) Please avoid damage and contamination. Please send the goods back to us in their original packaging and with all accessories and packaging components.
If necessary, use protective outer packaging. If you no longer possess the original packaging, please ensure adequate protection from transport damage, in order to avoid claims for damages due to defective packaging.

(2) Please note that the modalities mentioned in the previous paragraph are not required for the effective exercise of the right of withdrawal.